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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition - Malaysia's Online Bookstore"

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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Format:
Paperback
ISBN-13:
9780071771320
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Print Length

288

Language

English

Publisher

McGraw-Hill

Publication Date

19 August 2011

Dimensions

6 x 0.7 x 9 inches

Weight

0.34 Kg

Synopsis amz-118-40-9780071775304

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
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